1. Scope
This Policy applies to purchases of Amigomap plans, subscriptions, live periods, extensions, map-view top-ups and other digital-service purchases.
Where a transaction is processed through Paddle, Paddle acts as the authorised reseller and merchant of record for that transaction. Paddle's applicable Buyer Terms and Refund Policy apply to the purchase.
If there is any inconsistency between this Policy and Paddle's applicable Buyer Terms or Refund Policy in relation to a Paddle-processed transaction, Paddle's applicable terms and policies will apply.
2. Refunds for Paddle-processed purchases
Unless required by applicable law, transactions processed through Paddle are generally non-refundable and non-exchangeable.
A refund request may be submitted to Paddle within 14 calendar days of the transaction date. Paddle reviews refund requests on a case-by-case basis in accordance with its Refund Policy.
Submitting a refund request within the 14-day period does not guarantee that a refund will be approved. Paddle may approve a full or partial refund or decline the request in accordance with its Refund Policy and applicable law.
Amigomap does not impose additional refund conditions, exclusions or qualifiers on purchases processed through Paddle.
3. Mandatory consumer rights
Nothing in this Policy limits any withdrawal, cancellation, refund or other consumer right that cannot lawfully be excluded or restricted.
Where applicable law provides rights that are additional to, or more favourable than, those described in this Policy, those rights continue to apply.
4. How to request a refund
For a purchase processed through Paddle, a refund may be requested by:
- using the View receipt or Manage subscription link in the Paddle transaction confirmation email;
- using the support or refund options provided by Paddle in connection with the transaction; or
- visiting Paddle's buyer-support service and selecting the refund option.
You may also contact Amigomap at support@amigomap.com if you require assistance with the Amigomap service or with identifying the relevant transaction.
Refund requests should be submitted within 14 calendar days of the transaction date unless applicable law provides otherwise.
Where a refund is approved, Paddle will process it in accordance with its Refund Policy. Where possible, approved refunds are returned using the original payment method.
5. Effect of a refund
Where a purchase is refunded, access to the Amigomap plan, extension, top-up or other entitlement associated with the refunded transaction may cease or be adjusted to reflect the refund.
6. Cancelling a recurring subscription
If an Amigomap purchase is offered as a recurring subscription, it may be cancelled using the subscription-management facilities provided by Paddle.
Cancellation prevents future renewal charges and ordinarily takes effect at the end of the current billing period.
Cancellation of a subscription is separate from a request for a refund of a transaction that has already been processed. A refund request for an existing transaction should be made in accordance with Section 4 above.
7. Fixed live periods, extensions and top-ups
Where an Amigomap plan, live-period extension or map-view top-up is sold as a one-time purchase rather than a recurring subscription, it does not automatically renew unless this is expressly stated at checkout.
Refund requests relating to these purchases are handled under the same Paddle refund rules described in this Policy. Amigomap does not apply a separate refund policy based on the type of Amigomap purchase.
8. Technical or product issues
If you experience a technical issue with Amigomap, please contact support@amigomap.com so that we can investigate and attempt to resolve the issue.
You may also request a refund within the applicable period described above. Refund eligibility for a Paddle-processed transaction is determined in accordance with Paddle's Refund Policy and applicable law.
9. Chargebacks and payment disputes
We encourage customers to contact Amigomap or Paddle before initiating a chargeback or payment dispute so that the issue can first be investigated.
Nothing in this Policy limits any lawful right to dispute an unauthorised or incorrect charge.
10. Contact
Amigomap is a trading name and business division of Halloterra (Pty) Ltd, registration number 2026/154512/07.
Halloterra (Pty) Ltd
184 Upper Buitenkant Street
Oranjezicht
Cape Town, 8001
South Africa
Email:
legal@amigomap.com
Support:
support@amigomap.com
Telephone:
+27 21 213 1808